9 Questions to Ask Before Hiring a Restoration Company

5/28/2021 (Permalink)

water damage restoration company in Tallahassee

9 Questions to Ask Before Hiring a Restoration Company

You never know when a natural disaster might strike. In fact, about 15 million US homes are at risk of flooding.

It's important to call a restoration company as soon as possible. Otherwise, sitting water can lead to mold and mildew growth. The value of your home could continue to decline as a result.

Meanwhile, mold spores in the air could put your family's health at risk.

Don't risk it! Instead, keep reading to discover the nine questions you should ask a restoration company. With these tips, you can narrow down your options.

You'll have peace of mind knowing you've chosen a company you can trust.

Read on to start your search today!

1. How Long Have You Operated?

There are over 55,352 damage restoration companies in the US. These businesses employ over 113,191 professionals.

If you want to narrow down your options, look for a business that's operated in the area for at least a few years. Ask the owners how long they've worked in the industry, too.

It's important to look for restoration companies with years of experience in the industry. After all, people learn from hands-on experience. Finding an experienced team will give you peace of mind in their abilities.

A company that's operated in the area for at least 10 years has likely outlasted competition in the region. It's also likely that they've won the respect of their clients. A company with a strong professional reputation will have an easier time finding clients. 

These businesses have likely worked out the kinks in their operations as well.

Choosing an inexperienced business, on the other hand, could do more harm than good. There's a chance they're still working out the kinks in their operations.

Instead, choose a company with a well-trained team. You'll feel more comfortable knowing they have the hands-on experience necessary for the job. They can leverage that experience when providing their restoration services. 

2. Are You Licensed, Insured, and Bonded?

Most states in the US require restoration companies and contractors to have proper licensing. If a legal issue arises, you can handle the dispute with the company.

Make sure each restoration company on your list is licensed to practice in the area. Ask for proof that their license is up-to-date, too.

You should also look for restoration companies that are bonded. Bonded companies have insurance. If the company doesn't do its job, you'll have protection.

The bond can provide liability protection and compensation in case of an accident.

The company should have worker's compensation, too. If someone is injured on the job, they won't hold you liable. 

3. Are You Available 24/7?

As you research local restoration companies, ask about their business hours.

You don't want to wake up to an emergency in the middle of the night, only to find everyone's closed. Instead, choose a company that's open 24/7. You'll have peace of mind knowing you can call any time.

It's important to make sure you receive restoration services as soon as possible. Otherwise, additional damage can occur. 

4. Is Every Member of Your Team Certified?

Determine who will end up working on your home. Is each technician certified and experienced?

Look for technicians that have an Institute of Inspection, Cleaning, and Restoration Certificate. This certificate indicates they have the proper training and education for the job. 

Take the time to consider what type of restoration each company specializes in, too. For example, do you fire restoration rather than water restoration services? What about storm damage services?

Ask for technicians that have years of experience in that specialty.

5. Do You Have a Local Office?

Google "restoration company near me" and explore your options. Try to find a restoration company that's local.

Some companies will charge you if they have to travel long distances. Otherwise, it could take a while before the technicians can reach your home. Remember, you'll want a company that can respond quickly. 

Other companies follow disasters. They'll pretend they work in the area. If they don't do a satisfactory job, you might find they've already disappeared.

Instead, find a local business you can trust. 

6. Can You Provide References?

Every restoration company you call will try to convince you that they're the best in the business. You don't have to take their word for it. Instead, ask them for references and reviews.

You can find reviews on the company's Better Business Bureau and Google My Business listing.

Otherwise, talk with some of their recent customers. Ask about their experience. Did they have any issues working with the restoration team?

If so, you can cross that company off your list. 

7. What is Your Process Like?

Take the time to learn more about each company's process, too. 

Some companies will only dry out your property or clean after a fire. However, you might need a company that offers reconstruction, too.

Learn more about the company's process and services to determine if they offer the restoration services you need. 

8. Will You Work With My Insurance Company?

Water and fire damage can get costly. Look for a restoration company that will work with your insurance company. They could help ensure the process is as painless as possible.

9. Do You Have a Guarantee?

Don't rush to choose a restoration team yet. First, make sure to ask each company on your list for a quote. Get quotes from at least three local businesses.

Ask for a copy of their contract as well. What's included? Are there any hidden fees you need to worry about?

Ask each company how long the restoration process will take as well.

Then, make sure each company offers a guarantee or warranty. What if you're not satisfied with their services? Can you call them back?

If the company doesn't offer a guarantee, costs could start to stack up each time you call them back.

The Best in the Business: 9 Questions to Ask Before Choosing a Restoration Company

Don't rush to hire the first restoration company you find online. Instead, ask these questions to narrow down your options. Asking these questions will help you find the most qualified team around. 

Searching for a fire and water restoration team in Tallahassee? We're here to help.

Contact us today to get started.